Location: Caldwell, Idaho (hybrid position with remote and in-person work)

Reports to: Program Manager

Employee Type: Full Time

Starting Pay: $20/hour

 

The Intake Coordinator (IC) position will be the first point of contact for the families as they come into the child protection system. The IC will be primarily responsible for attending shelter care hearings and building out the case in preparation for a CASA Volunteer to take over at the earliest point possible. 

 

KEY RESPONSIBILITIES: 

• Attend all shelter cares in Canyon County and serve as a support to attend shelter care for Advocate Supervisor in Rural Counties 

• Communicate to courts what cases we accept or withdraw from, per Program Manager’s discretion determined by triage plan

• Assist in court coverage

• Assist with coverage in case-related meetings with the Health and Welfare Department

• Filter all petitions through current triage plan

• Keep case notes as up to date as possible for handoffs

• Expand the case details in database (ie. collateral contacts, placement, legal history, supporting records/documents) from initial investigation to ensure a smooth hand-off when a volunteer is assigned.

• Request initial records from service providers (school, medical/treatment/therapy providers, probation/parole)

• Assist in records requests for staff-related cases

• Perform a basic records search for civil and criminal legal history 

• Meet with child(ren), foster family, biological family, and any other necessary parties to establish child’s needs and gather information for the adjudicatory report

• Transfer cases to available volunteers/staff as early as possible, preferably at case assignment or by adjudicatory

• At the discretion of the Program Manager, IC may carry cases  beyond adjudicatory, acting as CASA/GAL.

• Maintain court shadowing calendar for new volunteers coming into the program to be able to attain required court shadowing hours 

• Run weekly upcoming hearing reports

• Complete 20 Continuing Education hours or CEUs each year employed by the Program. 

 

KNOWLEDGE AND SKILLS TO BE USED IN THE ROLE:

• Adapt to changing work priorities

• Communicate with groups and individuals from diverse cultural and/or educational backgrounds 

• Strong collaboration with other staff members to ensure smooth transition of cases

• Willingness to follow the direction of the Program Manager and work efficiently under their management.

• Meet deadlines and schedules; work independently under time constraints

• Set priorities while performing with minimal direct day-to-day supervision; working with detailed information/data

• Organize and effectively communicate information through multiple channels to team members, volunteers, and partners in the department and community

• Prioritize projects to keep multiple projects moving in a timely manner